EXCHANGE POLICY

OZMAH™ does not offer refunds for change-of-mind purchases. All eligible returns are offered as an exchange or store credit only.

WHAT CAN I RETURN OR EXCHANGE?

Eligible items may be returned within 14 days from the date of receipt, provided that:

The item is unworn, unwashed and unused.
All original tags and labels are attached.
You have valid proof of purchase.
The item is returned in its original condition and packaging where applicable.

Please note that return postage and any costs associated with returning an item are the responsibility of the customer for change-of-mind returns.

All online returns must be submitted through the Exchanges section on our website.

For purchases made at an OZMAH™ store, items must be returned to the original store of purchase.

HOW DO I SUBMIT AN EXCHANGE REQUEST?

To request a return or exchange, please visit the Exchanges section on our website at www.ozmah.com.

Follow the instructions provided to submit your return request using your order details.

Once your request has been reviewed, you will receive further instructions on how to proceed with your return.

Please ensure all items meet our return eligibility requirements before submitting your request.

Important: All online returns and exchanges must be submitted through our website. Please do not send any items back without first submitting a return request.

EXCHANGE OR STORE CREDIT

Once your return has been received and inspected, eligible items may be offered as either:

An exchange, subject to availability; or
Store credit for the value of the returned item.

No refunds will be provided for change-of-mind returns.

WHAT CANNOT BE RETURNED OR EXCHANGED?

For hygiene, safety and/or product-specific reasons, we do not accept change-of-mind returns or exchanges on:

Tights, scarves, shawls and headwear.
Clearance or sale items.
Personalised or tailored items.
Evening dresses and formal wear.
Items that have been worn, washed, altered or pinned.
Items damaged through wear and tear.
Items with perfume, makeup, deodorant or other marks or odours.
Items that are not returned in their original condition with tags attached.

FAULTY ITEMS

If you believe your item is faulty, please contact us within 14 days of receiving your order.

Faulty items will be assessed by OZMAH™. Where a fault is confirmed, we will provide an appropriate remedy in accordance with applicable Australian Consumer Law.

Please do not return a faulty item before contacting us for instructions.

OZMAH™ reserves the right to assess all returned items and refuse an exchange or store credit for change-of-mind returns where the item does not meet the conditions outlined in this policy.

Terms & Conditions: All goods are your responsibility once in your possession, so please handle them with care. We recommend using a trackable shipping method and retaining proof of postage when returning items. Change-of-mind returns must be made within 14 days of receipt and items must remain intact, unworn, unwashed and undamaged, with original tags attached. When trying on clothing, please avoid excessive force, perfume, deodorant or makeup that may leave marks or odours. Items showing signs of wear, damage or alteration may not be accepted for change-of-mind returns.

EXCHANGE SHIPPING

All exchange and store credit requests must be submitted through the Exchanges section on our website.

Once your request has been reviewed, you will receive instructions on how to return your item.

Customers are responsible for return shipping costs associated with change-of-mind returns and exchanges.

We recommend using a trackable postage service and retaining proof of postage until your return has been processed.

FREE SHIPPING OFFER

From time to time, OZMAH™ may offer free shipping promotions. To be notified of upcoming offers, simply subscribe to our email updates.

Free shipping promotions will be applied at checkout where eligible.

In the event of a change-of-mind return, any applicable shipping charges may be deducted from the return value in accordance with the promotional terms.

ORDER CANCELLATION

If you wish to cancel your order, please contact us as soon as possible before your order has been processed or dispatched.

All cancellation requests must be submitted in writing and include your order reference number.

If your order has already been dispatched, you may submit a return request through the Exchanges section on our website, subject to our return eligibility requirements.

Approved change-of-mind returns will be processed as an exchange or store credit only.

This does not affect your rights under Australian Consumer Law.

REFUSING OR NOT ACCEPTING A SHIPPED ORDER

Once an order has been dispatched, customers are responsible for accepting delivery.

If a parcel is refused, unclaimed or returned to OZMAH™ due to unsuccessful delivery attempts, applicable shipping charges, return postage costs and customs duties may be deducted from any change-of-mind credit or refund where permitted by law.

Any remaining eligible amount will be processed in accordance with our returns policy.

CLEARANCE & SALE ITEMS

Clearance, outlet and sale items are not eligible for change-of-mind returns or exchanges.

Please carefully review product descriptions, fabric compositions and sizing measurements before placing your order.

For additional product information, please contact our customer service team.

ACCESSORIES & SCARVES (HIJABS)

For hygiene reasons, we do not accept change-of-mind returns or exchanges on accessories, including:

Embroidered hijab caps
Hijab headbands
Bridal scarves and hijabs
Hijab pins
Jewellery
Other headwear and scarves

Please review all product descriptions, fabric compositions and measurements before purchasing.

For further assistance, please contact our customer service team.

Your rights in relation to faulty products under Australian Consumer Law remain unaffected.

CAN I RETURN AN ITEM TO A RETAIL STORE?

Items purchased online through www.ozmah.com must be submitted for return through the Exchanges section on our website.

Items purchased from an OZMAH™ retail store must be returned to the original store of purchase, as product ranges may vary between locations.

WHAT HAPPENS IF MY PRODUCT IS FAULTY?

OZMAH™ takes great care to ensure our products meet our quality standards.

However, if you believe you have received a faulty item, please contact our customer service team or submit a request through the Exchanges section on our website.

Our team will review your request and provide further instructions.

Where an item is confirmed to be faulty, OZMAH™ will provide an appropriate remedy in accordance with Australian Consumer Law.

Reasonable return shipping costs associated with a confirmed faulty item will be covered by OZMAH™ where required by law.

PLEASE NOTE: Our sizing charts are provided as a guide to assist customers in making informed purchasing decisions. Product colours may vary slightly due to lighting, photography and individual screen settings.

For international orders, please contact our customer service team on +61 3 9303 7735 for assistance with faulty items and return arrangements.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to customers under Australian Consumer Law.